Need help ordering a book? Click here!

MokaBoka

My Account

FAQ

Have a question? We have answers. Can't find an answer? Contact us!

What is Moka Boka?

Moka Boka is the first subscription service that delivers a customized adventure to your children every three weeks with them immersed in the story. Our subscription also includes a blank book each month for your child to color and continue the adventure.

How often do the books ship?

Our books ship every three weeks.

Will I ever get the same book?

Your first order will start at book number one and continue every three weeks, sending you the next book in the series. When you cancel or pause your subscription, you will pause at that book and return where you left off when you resume.

When does my book ship?

Our first books start shipping on November 1, 2016 and books will ship every three weeks from there.

Is shipping included in the subscription?

Yes, shipping is included in the cost of the book.

How do I cancel my subscription?

You can cancel at any time by logging in to your account. Please make sure you cancel before your next billing period. Once you have been billed your book will have gone to print and we cannot cancel that book or offer a refund.

Are there any cancellation fees?

There are no cancellation fees when canceling your weekly subscription. Gifts and long-term subscriptions cannot be canceled or refunded.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express.

What duties, taxes, and fees are there on the products I purchase?

To anything shipped within the United States, we pick up the duties, taxes, and other fees. However, any orders shipping to Michigan will be subject to state sales tax in compliance with Michigan’s “Use Tax” laws for e-commerce purchases. Duties and fees may apply to international orders. You may also want to check with your credit card company in advance in regards to conversion fees as all of our transactions are run in USD. International duties or fees are the responsibility of the purchaser.

What happens if my shipment is lost?

If your shipment is lost, please first contact the carrier we reported your tracking number with.  If the carrier cannot locate the shipment, please contact us for further assistance. 

How do I change my credit card on file?

You can update your credit card at any time from your Account page.

Can I return my book if I do not like it?

Because our books are custom printed with your child in the story, we do not accept returns?

What if I spell my child's name wrong?

If you spelled your child's name wrong, please contact us immediately.  In rare instances we may be able to stop or alter the order, but we cannot guarantee it.

Do you have gift subscription options?

Yes, we have gift subscription options. While they do not continue after the set quantity of books, they are great ways to offer gifts to your friends and family.

 

Need help ordering a book? Click here!